SYSTEM: NOMINAL OPEN: 1,284 RESOLVED: 642 MEDIAN DAYS: 23 QUEUE: 87 NEW (24H): +34 WARN: 12 PUC CHANNELS DEGRADED INDEX BUILD: 2026-05-16 ROUTING: 50 STATE / 1 TERRITORY OLDEST OPEN: 187 D EVIDENCE BUNDLES: 3,914 SYSTEM: NOMINAL OPEN: 1,284 RESOLVED: 642 MEDIAN DAYS: 23 QUEUE: 87 NEW (24H): +34 WARN: 12 PUC CHANNELS DEGRADED INDEX BUILD: 2026-05-16 ROUTING: 50 STATE / 1 TERRITORY OLDEST OPEN: 187 D EVIDENCE BUNDLES: 3,914
Complaint prep for utility customers

FILE THE COMPLAINT THE UTILITY
HOPED YOU WOULDN'T.

A guided complaint-prep site for consumers who need a clearer path to document utility problems and submit formal complaints to the right state public utilities commission. Build the record, prepare the filing, route it correctly. No fluff. No legalese. Just the paper trail.

START A COMPLAINT → REVIEW WHAT TO DOCUMENT →
Issues we help with

Pick the problem that matches yours

5 categories · All utility types
BillingMost common

Billing spikes & unexplained charges

Sudden increases, disputed fees, meter concerns, deposit issues, and bills that do not match normal usage.

418
OPEN · 90D
Reliability & outagesService

Outages & service reliability

Recurring nightly outages, service interruptions, delayed restoration, and unclear notices.

287
OPEN · 90D
Property access & crewsOn-site

Property access & contractor conduct

Utility contractors entering property, damaging areas, leaving work unfinished, or failing to identify themselves.

156
OPEN · 90D
Poor resolutionStuck

Poor complaint resolution

Long hold times, repeated transfers, unresolved tickets, missing callbacks, and bureaucratic escalation loops — the pattern this site exists to interrupt.

331
OPEN · 90D  ·  ESCALATION RATE 41%
One intake, every utilityCore

Energy, water, gas, phone, cable, cell

A single complaint intake structure for common regulated and service-provider utility issues — one form across electric, gas, water, telecom, cable, and wireless.

6
SERVICE TYPES  ·  UNIFIED INTAKE
How it works

Three steps from frustration to filing

Record → Prepare → File
Step 01Record

Build the record

Collect bills, account details, outage dates, service tickets, representative names, and photos or screenshots. Drop them in — we timestamp everything.

Gather
Step 02Prepare

Prepare the complaint

Turn the record into a concise statement of the issue, the resolution you're asking for, and what you've already tried — structured the way commissions actually read.

Write
Step 03File

File and follow up

Submit the complaint to the right state commission and keep a private log for follow-up. Every reply lands back in your record so nothing slips.

File & track
What to gather

The six things that turn a complaint into a record

6 items · All you really need
Your evidence checklist

Don't worry about filling all six on day one — check off what you have, and we'll guide you to the rest before you file.

  • 01Utility name, account number, service address, and what kind of service you're complaining about
  • 02Bills from before and after the disputed charge or usage change
  • 03Outage dates, times, how long it lasted, and any notices you received
  • 04Complaint or ticket numbers, chat transcripts, emails, and notes from phone calls
  • 05Names or ID numbers of representatives, contractors, or crews involved
  • 06Photos, videos, meter readings, or anything documenting property access or damage
Save as you go Ready when you are
Where it gets filed

Routed to the right state commission

Sample of 9 · All 50 states + DC supported
HawaiiHI-PUC
Public Utilities Commission
ELECGASH2OTEL
CaliforniaCA-CPUC
California Public Utilities Commission
ELECGASH2OTELRAIL
TexasTX-PUC
Public Utility Commission of Texas
ELECTELH2O
New YorkNY-PSC
Department of Public Service
ELECGASH2OTELCABLE
FloridaFL-PSC
Public Service Commission
ELECGASTELH2O
IllinoisIL-ICC
Illinois Commerce Commission
ELECGASH2OTEL
WashingtonWA-UTC
Utilities & Transportation Commission
ELECGASH2OTEL
MassachusettsMA-DPU
Department of Public Utilities
ELECGASH2O
OregonOR-PUC
Public Utility Commission
ELECGASTEL

Don't see your state? We support all 50 plus DC — the right commission is matched from your filing address.

For Hawaii residents

Built around Hawaii from day one

Condo & consumer · Priority routing
Hawaii overviewRegion brief

Documentation > dispute

For Hawaii residents — including condo dwellers dealing with shared utility, outage, billing, or service-access problems — we turn a scattered dispute into a commission-ready record. Organized documentation in, clear public-utility complaint out.

HI-PUC
Where your complaint is filed
Condo & shared-serviceFor buildings

Built for multi-unit problems

Shared billing, repeat contractor access, building-wide outages — bundled per building, filed per account.

07
Building issue types covered
Start the record

Send the first pass of the complaint packet

Private intake · Routed by email

Give us the utility, the state, and the paper trail.

Use this for billing disputes, outages, shutoff notices, contractor access, service quality, and other public-utility issues.